Delivery & Returns
Delivery Charges and Methods
Orders are dispatched from our warehouse located in Sandton, South Africa, on the following business day for all orders received electronically by 12pm each day, and will take approximately 2-7 working days for delivery via courier service within South Africa. Courier prices are shown on the payment confirmation and are calculated according to the weight and dimensions of the goods. Prices are VAT inclusive. The courier service can deliver anywhere in South Africa. Unfortunately, we are unable to process international orders.
Once you have received your order, it is advisable to immediately inspect the package for any potential damage that may have occurred during transportation. It is normal for the package to show some wear, however, if any damage had occurred, kindly contact our sales team immediately at sales@brasilfit.co.za. Please have your order or invoice number available.
Changes to your Order Once you have clicked “process payment” your order begins to process and you cannot make any online changes to it. Our system is designed to fill orders and get them sent to you as soon as possible. If you wish to make any changes to your order, please send an email immediately to sales@brasilfit.co.za and refer to your order/invoice number. Kindly specify the changes you would like made.
Online / Store Returns Policy
Should you wish to return an item for exchange, please notify us immediately at sales@brasilfit.co.za, and return the item/s within fourteen (14) days from original dispatch together with the original sales receipt and copy of the purchase order. Goods must be returned unworn to our postal address: PO Box 3640, Rivonia 2128. Kindly note that items purchased online or at our Retail Showroom can only be returned to us. No exchanges will be made at Brasilfit outlets and/or agents for online order purchases. Please call us on cell: 082 464 0768 to make the necessary arrangements.
Please ensure that the goods returned are received hassle-free. Acceptance of returned goods is subject to the goods being inspected at our warehouse and being judged, in our sole discretion, as in original, unworn and undamaged condition.
For hygienic purposes, when trying on garments please ensure that you do so over your own underwear. Items marked with makeup and/or items smelling of perfume, will be rejected. Failure to comply with these terms will result in the return being rejected when inspected by our quality control team. Kindly do not remove any labels, swing tags or accessories until you are happy with your purchase. Doing so may invalidate the acceptance of your return. It is suggested that you use a traceable delivery method for all returns and either insure your delivery for safe return to Style IQ | Brasilfit South Africa or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to undertake the advised recommendations you are responsible for loss or damage to the product during shipping.
Exchanges will only be processed once the garments have been received and inspected. You will be contacted by a team member to receive your credit card details if necessary in order to process the exchange.
Free shipping on replacement items applies for local exchange if there are damages to the item only. Exchanges and may then take up to 5 working days after receiving the items. An email confirmation will be sent to you once the exchange has been processed. A standard fee of R200 will be charged for exchange item/s in respect of administration, packaging and shipping charges.
Once the exchange has been processed, a copy of the receipt will be sent to you by email.
Faulty Items
Garments are inspected before packing to ensure they are in excellent condition. Products are packaged carefully to ensure minimal chance of damage during transit. However, should you receive a damaged or defective item, kindly contact Style IQ | Brasilfit South Africa immediately. Please send your faulty items together with the, original receipt and order, and return it to Style IQ | Brasilfit South Africa, PO Box 3640, Rivonia, 2128 within fourteen (14) days. Kindly note that items purchased online or at our Retail Showroom can only be returned to us. No exchanges will be made at Brasilfit outlets and/or agents for online order purchases. Please call us on cell: 082 464 0768 to make the necessary arrangement.
Goods will be assessed by our quality control and you will be contacted by a team member. Process may take up to 5 working days after receiving goods.
It is recommended that you use a tracking delivery method for all returns and also insure your delivery for safe return to Style IQ | Brasilfit South Africa. Please ensure to declare the full value of the shipment so that you are completely covered should the shipment be lost or damaged in transit. Should you choose not to undertake the advised recommendations you are responsible for loss or damage to the product during shipping.
If goods are deemed faulty, a refund, credit note, or exchange will be available. The process may take up to 7 working days.
